Refund policy

Return & Refund Policy

Returns

Because coffee is a perishable product, we’re unable to accept returns for change of mind once your order has been dispatched.
However, if there’s ever an issue with your order — whether it arrived damaged, incorrect, or not up to standard — please reach out to us straight away and we’ll make it right.

Refunds & Replacements

If your order is faulty, damaged in transit, or you received the wrong item, contact us at hello@cascadecoffee.co.nz within 7 days of receiving your order.
Please include your order number and a brief description (and a photo if applicable).

We’ll either replace the item or offer a refund, depending on the situation.
Refunds will be processed back to your original payment method once approved.

Cancellations

If you need to cancel your order, please email us as soon as possible.
We can cancel and refund orders only if they haven’t yet been dispatched.

Subscriptions

If you have a coffee subscription, you can pause, skip, or cancel anytime through your customer portal.
Changes made after your next order has already been processed may apply from the following cycle.

Contact

If you’re unsure or need help with anything related to your order, please contact us at:
Email: hello@cascadecoffee.co.nz
We’ll get back to you within 1 business day.